Access Associate - Patient Friendly Access (PFA)

UVA Human Resources   Charlottesville, VA   Full-time     Administration / Clerical
Posted on May 1, 2024
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Access Associate - Patient Friendly Access (PFA)
UVA Health professionals share a common bond: to pursue excellence in everything we do for our patients. As an Access team member at UVA Health, you will be an integral member of a team dedicated to providing compassionate care for our patients. Access team members are the face of UVA Health – you are often the first and last contact for our patients and your interactions set the tone for each patient visit to UVA. This patient-focused role is responsible and accountable for various aspects of the patient access experience, including, but not limited to, basic appointment scheduling, demographic and insurance data collection, cash collections, and addressing the various needs of patients and families either in person or on the phone.

Join a thriving work culture built on trust, respect, and engagement. Please complete this one application and someone will connect with you to discuss your area of interest.

Building an exceptional work culture includes supporting our teams with exceptional benefits. UVA Health offers a comprehensive benefits package including Medical, Dental, and Vision Insurance, Paid Time Off, Long-term and Short-term Disability, Retirement Savings Plans, and Flexible Spending Accounts.

This patient focused role is responsible and accountable for various aspects of the patient access experience including but not limited to basic appointment scheduling demographic and insurance data collection cash collections and addressing the various needs of the patient and family either in person or on the phone; Provides patients with tools both in paper and electronic format which are needed by the clinical and revenue cycle teams to ensure their experience at UVA is optimal; engages the patient/family in keeping them updated on various aspects of their visit.
Demonstrates exceptional customer service both for in-person and telephone activities.

Schedules and coordinates appointments with the correct provider using all appropriate information.
Demonstrates expected behaviors applicable to the Health System scheduling and registration system and unit policies procedures and guidelines.
Performs verification functions.
Performs visit document activities accurately and timely.
Demonstrates engagement in the work team and goals of the unit.
In addition to the above job responsibilities, other duties may be assigned.

Qualified candidates may be eligible for a sign-on bonus of $3,500.

(This bonus comes with a 2 years service agreement, and is paid in 2 installments.)

Position Compensation Range: $15.68 - $24.30 Hourly

Education: High School Graduate or Equivalent.

Experience: No experience required.

Licensure: None required.


Job requires sitting for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, repetitive) and repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 - 50lbs.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.